Agentify Labz

AI agents that do real work, built by someone who has run the work.

I build AI voice agents, WhatsApp AI agents and email automation, redesign business processes around them, and package your team's know-how into skills your AI assistants run the same way every time. For companies in Egypt, the Gulf and the United States, with fifteen years of enterprise delivery behind every project.

Book a 45 minute consultation See what I build

Incoming call

Nile Dental, front desk agent

  1. Hi, I'd like to book a cleaning sometime next week.
  2. Of course. I have Tuesday at 10:30 or Thursday at 4. Which suits you?
  3. Tuesday works.
  4. Calendar Booked Tue 10:30 with Dr. Salma
  5. You're booked. I'll send a WhatsApp reminder the day before.
Handled in 48 seconds. Nobody at the desk was interrupted.
15+ years
leading enterprise software delivery and transformation
70 people
consultants, engineers and architects led across five countries
100+ projects
delivered every year, in 32 countries
60% gain
in delivery efficiency from an agentic framework I helped design

What I build

Three ways to work together. Pick the one that matches your problem, or start with a consultation and decide there.

  • For your customers

    AI agents

    Voice, WhatsApp and email agents that answer, book, take orders and hand the hard cases to your team.

    Right for you if
    calls, messages or emails go unanswered or eat your team's day
    You get
    a working agent on your own channels
    See the agents

  • For your processes

    Agentification consulting

    We map how the work really runs, decide what agents own and what people keep, and plan the change.

    Right for you if
    you know AI should help but not where to start
    You get
    a process map, business case and roadmap
    See the consulting

  • For your teams

    Skills libraries

    Your best people's know-how, packaged as skills your AI assistants follow the same way every time.

    Right for you if
    quality depends on who happens to do the work
    You get
    a skills library your team uses every day
    See skills libraries

Agents that talk to your customers

Agents that answer on the channels your customers already use, follow your rules, and hand the hard cases to a person with a clear summary.

AI voice agents and AI receptionists

AI phone answering around the clock: the agent answers every call, books and reschedules appointments, takes messages and transfers urgent calls to your team. Multilingual, including Egyptian and Gulf Arabic.

Built for a dental clinic and a radiology centre.

WhatsApp AI agents

A WhatsApp AI agent on your business number: it answers price and stock questions, takes orders, sends reminders and follows up when a conversation goes quiet.

Built for a frozen food distributor.

Email automation agents

Read the shared inbox, sort and answer routine requests, extract orders, invoices and remittances, and draft replies for a person to approve.

Grounded in years of collections and cash application work.

Process agentification consulting

AI automation consulting that starts from the process, not the tool. Most companies don't need more AI tools. They need to know which steps of which process an agent should own, what a person keeps, and how to get the team to work that way.

What we look at together

  • Your process as it really runs, step by step, with the exceptions
  • Where agents remove waiting, re-keying and chasing
  • Where a person must stay in control, and how they review the agent
  • The data, systems and integrations each agent needs
  • The change plan, so the team adopts it instead of working around it

Advanced consulting and operations experience

  • Consulting: transformation and change management, process modelling, fit and gap workshops, rollout and cutover plans.
  • Operations: running a global delivery organisation, its P&L, playbooks and onboarding methodology, and integrating acquired teams.
  • Finance operations from order to cash: order intake, invoicing, credit risk, collections, disputes and cash application, along with the ERP and CRM systems they run on.
  • Professional services delivery: onboarding, implementation projects, data migration and customer training.

I have led the rollout of an agentic framework across a 70 person services organisation, so the advice comes from doing it, not from slides.

Skills libraries and company agents

Your best people have ways of working that nobody wrote down. I turn them into skills: packaged instructions, templates and checks your team's AI assistants follow every time, so a junior gets senior results.

Industries I serve

Agents are most useful where conversations and paperwork repeat every day. These are the sectors where they pay off fastest.

Where I work

Delivered remotely for companies in Egypt, the six Gulf countries and the United States, with meetings in your time zone.

Egypt
Cairo, New Cairo, Giza, Alexandria
Saudi Arabia
Riyadh, Jeddah, Dammam and Al Khobar
United Arab Emirates
Dubai, Abu Dhabi, Sharjah
Qatar, Kuwait, Bahrain, Oman
Doha, Kuwait City, Manama, Muscat
United States
Nationwide, remote delivery
Languages
Egyptian and Gulf Arabic, English, French

Start with a 45 minute consultation.

A video call about your process, your customers or your team. In English, French or Arabic. You leave with something you can use, whether or not we work together after.

Your deliverable, depending on the topic

  • A project map of the process, where agents fit, what it takes and what it is worth
  • A first demo of your agent on a private link you can share with your team
  • A skill blueprint with scope, examples and a fixed quote to build it

Hesh

Founder of Agentify Labz

I have spent fifteen years making enterprise software work in real companies. Today I lead global customer experience operations for an enterprise fintech AI platform, where I partner with product and engineering to design the agentic framework our consultants deliver with.

Agentify Labz is where I bring that experience to smaller teams and new problems: agents that take real work off people's desks, and a plan that gets the team to use them.

  1. 2014 to today

    Global VP, Customer Experience Operations

    Enterprise fintech AI platform. Built and led a 70 person team across France, Germany, the UK, Canada and the US. Ran a multi-million dollar services P&L, integrated the teams of five acquisitions, and owns the customer onboarding methodology. Started as project manager in 2014.

  2. 2009 to 2014

    Transformation Consultant

    Global consulting group. Change management, cutover and test leadership on large public sector finance programmes, steering committee reporting and financial planning.

Education
Master's in Change Management (CNAM, with the Universities of Geneva, Paris and Louvain). Master's in Information Systems Project Management (IAE Nantes).
Certifications
PMP and PRINCE2
Languages
Arabic, English and French

Questions people ask

What happens in the consultation?

You tell me about the process, the channel or the team you want to change. I ask questions, sketch options with you, and tell you honestly whether agents are the right answer. Then I send the deliverable we agreed on during the call.

What if agents are not the answer for us?

Then I will say so, and the project map will show what to fix first. Plenty of processes need clean data or a simpler rule before any agent can help.

Will an agent replace my staff?

It takes the repetitive calls, messages and admin, so your team spends its time on the conversations and decisions that need a person. You decide which topics the agent must always hand over.

How much does an AI receptionist cost?

It depends on call volume, languages and the systems it connects to. There is a one-time setup fee and a monthly fee. After the consultation you get a fixed written quote, and you can test a working demo before you commit.

Do your agents speak Arabic dialects?

Yes. Agents speak Egyptian and Gulf Arabic as well as English, and switch language mid-conversation when the customer does. The voice, tone and vocabulary are tuned to your market.

Do you work with companies outside Egypt?

Yes. I work remotely with companies across Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain, Oman and the United States, and schedule meetings in your time zone.

How are projects priced after the consultation?

Agents have a setup fee and a monthly fee based on volume. Consulting and skills libraries are quoted as a fixed price per scope. You get the number in writing before anything starts.

Where is my data kept?

In accounts you own wherever possible. Agents only connect to the systems they need, and you can see every conversation they have.

Bring one process. Leave with a plan or a working demo.

45 minutes, $150, and a deliverable you keep.

Book a consultation